Friendly Computers opened for business in Webster July 6, 2006 in a location across the parking lot from our current offices. Marlene (my wife) and I own and operate the business and take a lot of pride in the fact that we built the business together. Much of the initial work in making the original site operational, we performed together. Over the years we enjoyed helping a bunch of people with problems. Over 18,000 computers have been repaired by our Technicians. Many companies in our area view us as “the IT Department”. Currently over 30 companies take advantage of our “Monthly Service Agreement”.
Our facility is state of the art. We are not a “mom and pop” shop because we buy anything that makes our employees more effective in their jobs. Our shop utilizes a gigabit network to facilitate movement of customer data to and from our two servers. Internet access is provided by Comcast and Verizon. Both Internet Service Providers are connected to a router which automatically switches from Comcast to Verizon if Comcast service is interrupted. Technicians have computers built in open frames at their work stations allowing easy connection of customer hard drives and other equipment. I don’t believe you will find a Tech Station like the ones we use anywhere else in Houston.
Technicians are the heart of our business. We only hire the best and we keep them by paying more than any of our competitors. Our Bench Technician has been with us almost 4 years and our Server Specialist joined us about 1.5 years ago.
When hired Technicians are told that they will be immediately fired for lying. Lying to each other, Marlene, me or customers is not tolerated. If we make a mistake when repairing a customer’s computer and it does happen, we tell the customer what happened, clean up the mess, learn from the experience and move on.
Sticker shock does not occur with customers. When you come to pick up your computer, you will know exactly what you are going to be charged. We do not “bait and switch” by promising a cheap repair price then hitting the customer with a bunch of unexpected charges driving up the actual costs.
We keep our customers. Every effort is made to ensure that all customers are 100% satisfied with our work. We seldom encounter people who feel that they didn’t get what they paid for but when it happens I am personally available to discuss the situation with the customer. Over almost 6 years, I can count on one hand the number of customers who left our location unhappy. There are people you simply cannot please like the lady I told to take her computer home without paying to evaluate the situation then return and pay only if she was happy. She angrily insisted on paying for the repair. We took her money.
You may find a cheaper repair facility but you won’t find a better company for performing your computer or IT work. We do it “right” the first time and 100% guarantee our work. If you can find a “better” overall repair company, use it!