Computer Repair - Laptop Repair - Business IT Support

Business and Residential IT Services

Why Should You Choose Friendly?

The very first reason you should choose us is we are Friendly. We make the customer’s problem our problem. Unlike many of our competitors, we do not simply reload computers with infections. We remove the infections. If you take your computer to The Geek Squad, there is an excellent chance that your infected computer will be reloaded and probably without your consent. You delivered the computer to them to be fixed so they “fix it” then tell you how much you owe and finally – if you pin them down -they will admit that your programs are gone. There is an excellent reason for taking that approach. It is easy and fast costing them the minimum amount resulting in an increased profitability. Many times 6 or 8 hours are required for removing infections from a computer and our customer is charged for a couple of hours.

We have been in business over 10 years and have a “real” location. Yes, we are more than a phone number and internet address and we are located in Webster, Texas not someplace strange New York or California. If you want to see me, I am at our office and while you can use phone or email if you want to talk to me in person you know where to find me. I have found that obtaining information from a service provider that is located as indicated as an alternative is usually not very successful. We try very hard to never have an unhappy customer and the most productive way to resolving a “problem” is to sit down and talk about it together.

We can and do provide Managed Services. With this approach, all work is accomplished through a remote connection to the customer’s computer and in many cases the user of the computer isn’t even aware that work is proceeding. While some of our customers prefer this approach because interruption to their business caused by a work station out of service can be very expensive most of our customers prefer seeing a real person at their location working on their computer.

Another very important reason for selecting Friendly for your small business or residential computer repair needs is our Technicians know what they are doing. When we need to replace or add a Technician, we typically look at over 125 resumes, talk to 20 on the phone, interview 5 in person and maybe hire one. Why do we take that exhaustive approach when we could simply hire a person fresh out of ITT Tech who possesses a bunch of certifications without much effort? The answer is simple. We want Technicians that are able to handle any problem encountered whether it is virus removal or installation of a Sonic Wall or Cisco equipment or working on a Server. Yes, they can do all of that. We don’t hire Technicians who have restrictions. That makes them expensive for us and significantly cuts into the profit margin but I have always insisted on people who can do any job and do it right the first time.

Yes, our Technicians are very talented people but they can speak your language. If you are a person who knows little about computers and only want to be proficient at using them as the tools they are or you are a “teckie type” who likes to communicate using a lot of acronyms and terms most people don’t understand, they can talk to you in a way you will understand. Our Technicians are told to initiate conversation with a customer by pretending they are talking to their Grandmother. If the customer is obviously well versed, then “ratchet up” until a mutually comfortable level is found.

We partner with all of the major brands and vendors including: , Microsoft, Gillware, AVG, Carbonite, HP, Intel, and others.

All repairs are performed by our Technicians in our shop and computers are not sent to some location a thousand miles away like some of our competitors. Perhaps our biggest competitor doesn’t perform any repairs at their facility. Actually, that isn’t 100% true. They do connect to a Technician in a central location who runs diagnostics or performs removal of infections remotely with the local facility only doing things like connecting replacement hardware. Maybe I should have said that no one at the facility is capable of performing repairs.

Our Bench Technician and Shop Manager has been with us over 3 years. There is literally nothing he hasn’t seen before. Whether simple infections are involved or ransom software that encrypts the users documents, he has encountered it before, recognizes it quickly and reduces the amount the customer is charged for the repair. His abilities do not stop with the software side but also covers hardware problems. When a hard drive is failing or a video card is causing problems elsewhere, he has seen it before. I think that is much better for the customer than their having someone who has never seen situations like the one that necessitated your delivering your machine to us working on their computer. He is well versed on Servers, Networks and various hardware configurations such as RAID 1, RAID 5 and RAID 10.

We believe in using the same approaches that we promote for customers so our Virtual Servers uses RAID 10 making it necessary for our Technicians to “live with” the configurations we promote for our customers.

If you own a small business and have a full time Technician who is costing you $60,000 per year, your can allow Friendly to become your “help desk” and tell him to go hunt a job elsewhere. Like using the various configurations we promote for customers, we know that the proposed path works because we have experienced numerous business doing precisely as suggested. Through use of our Monthly Maintenance Agreement, customers can be assured of same day service and if an emergency situation exist we will be there within a couple of hours. By “emergency” situation, I mean something that has shut your business down and not a simple inconvenience. We use Managed Services tools and offer that approach when customers prefer to never see a Technician. Many times we can resolve the “emergency” situation through use of a remote connection. Of course, internet services are required for this approach so if someone resets your router eliminating all setting the problem can only be resolved with a Technician going to your location.

Virtual Servers have become very popular with Server 2012 R2 because the Operation System makes use of the approach much easier than in the past. There are situations where use of a Virtual Server makes sense and many where it is only an added complication. When speed of response is something that is extremely important to a user, depending on the Server hardware, most of the time they do not need a Virtual Server. In situations where the customer wants to be able to pick up their entire IT System and take it with them during periods like hurricane evacuations with the ability to restart their business easily in a different location quickly, Virtual Servers are the way to go. In our office, we run 2 Virtual Servers using the Hyper-V component of Server 2012 R2. One server is used for QuickBooks and the other handles everything else. Motivation for segregation of QuickBooks is produced by Intuit Data Protect requiring that a user be logged on when the software runs. That need is very easy to fulfill using the Virtual Server where it would be a challenge with a conventional Server.

We also use precisely the same approach to backup that we promote to our customers. We have “Cloud” backup and local hard backup along with using a RAID Array. Using a system like Carbonite makes good sense because it is cheap and can become invaluable when a couple of files or documents are needed quickly. Completely restoring a Server from these kind of systems is time prohibitive. You could say that we are recommend a “belt and suspender” approach but we have good reason. When a customer decides to use something like RAID 5 to increase data security, we applauded the philosophy but that doesn’t change or recommendation for backup. When a RAID 5 is used on a Server using 3 or more hard drives, one of the drives can fail without loss of any data. The philosophy is that failure of more than 1 hard drive is highly unlikely. In two business customer situations we experienced failure of a hard drive in a RAID 5 and failure of a second drive before the Array could be rebuilt resulting in total data loss which convinced us that a better approach exists. We recommend use of RAID 1 along with local hard backup and cloud backup. With a RAID 1, when data is written to the primary hard drive the same operation takes place simultaneously on the second drive providing data security.

We know that your data is important to you so we make it important to us. We have never lost a customer’s data because before performing any repairs that could result in damage to an existing operating system we image the drive to our server using our Gigabit network. After creating an image, if something goes wrong during the repair process, we can restore the system. Many of our competitors do not take indicated approach and when a customer’s data is lost “oh well things happen” is the end result.

When we started this business over 10 years ago, I thought I was a Technician then I hired a real Technician and realized that I had been wrong. I just knew a little more about computers than most people but I was not a Technician. I retired from 30 years in the oil and gas industry before starting this business with my wife Marlene. When it comes to agreements, I am an old fashioned guy who believes that a man’s word is his bond. A verbal agreement with me is as “good” as a 10 page contract. I also believe in being truthful. When a Technician is hired he is told there are only two things that can result in immediate termination. The first is stealing and the second is lying. Lying to me, Marlene each other or a customer. When we make a mistake, and we do occasionally, we tell the whole ugly truth, we clean up the mess, I eat the cost, we learn from the experience and move on.

My word is my bond but verbal communications is not an effective tool especial when compared to a written description. For that reason, we always provide a Scope of Work when significant activity is planned. By providing a clear and concise description of what is included in a proposal we avoid confusion and unhappy customers.

Summarizing, some of the reasons for using Friendly include we make your problems our problems, our Technicians are capable of solving any problem you might encounter, fast turnaround and same day service is provided for Monthly Maintenance Agreement Customers, we use all configurations recommended to customers, infections are removed rather than reloading your machine and your data is as important to us as it is to you. Yes, you can probably find service providers who cost less but do they really. If all your data is lost, how do you put a value on the experience. If you want “cheap” go try someone else but if you want to know that it will be done right the first time call Friendly Computers for your residential or business needs.

Our Dispatchers are not Technicians but they can discuss your problems intelligently. When problems escalate to the point of my being involved, I too can discuss your problem intelligently and we can find a resolution to the problem that will make you happy. Marlene has a degree in Management Information Systems so she can talk with you from a conceptual or very technical perspective. Try us once and you might go elsewhere after your first experience with Friendly but ultimately you will come back. We have seen it happen many times. Once a customer receives service by Friendly, they will be with us for a very long time.

It might sound like an oxymoron but we operate an honest IT Services companies. They are scarce as hen’s teeth as you probably already know.

We service the Southeast Houston, Houston Metro, Downtown, Houston, Midtown, Pasadena, Deer Park, La Porte, Galveston, Texas City, and Clear Lake Area including Friendswood, Alvin, Pearland, Kemah, Webster, Seabrook, League City, and surrounding areas. In special situations for Business Customers, we perform work well outside indicated area.

Try us and you will like us. You have my word on that.

Ron Jones

Owner, Friendly Computers #178

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Serving the Entire Houston Metro Area...

Residential Services

We can help setup, secure, or repair your PC, laptop, or mobile devices conveniently in your home or at your facility.

Business Services

We can maintain your business network, critical data, and business systems so you can focus on business growth and success.

Products

Friendly is not just our name, it is our ethos; the fundamental character of our culture represented by trustworthy and hard working Friends.

Serving the Entire Houston Metro Area and all Surrounding Areas

Remote Support -- Onsite Services -- In-Shop Services

Friendly Computers Service Area

Friendly Computers is located in the Greater Clear Lake Area at I-45 and NASA Parkway in the same center as Burlington Coat Factory in Webster. We have proudly served the local market and Houston for over 10 years and we have serviced and repair over 30,000 local computers, laptops, networks, and business servers.

Testimonials

  • We had Antonio come to our facility and he was great!  Antonio was very knowledgeable and helped explain our server issues.  He also gave great suggestions and advice to avoid problems in the future.  I would totally request to have Antonio come out again if we have anymore issues.

    Jason C. – Pearland, TX – Yelp Review 4/21/16
  • The Friendly Technician, Antonio, was excellent and very trustworthy!

    Cheri B. – Houston, TX – Yelp Review 4/16/16
  • Antonio R. was the best!  FRIENDLY and professional.  I will ask for him when I have to use their services again!  Thank you, Antonio!

    Gary W. – Houston, TX – Yelp Review 4/16/16
  • A first time customer and absolutely loved the customer care and service. Jonathan was my service rep, he did an awesome job and was able to meet my completion deadline ahead of schedule.. When I picked up my computer, Eric and Tony helped me locate a computer cord for my PC which I had been unable to find. All three employees went above and beyond. I will be a repeat customer for sure. Kudos guys.

    Jeanette Farmer – Google+ Review – 4/13/16
  • Josh really helped us get rid of viruses and get our printer running. He is efficient, friendly and informative.

    Peggy H. – Yelp Review 10-13-15
  • I came in with a special order and they did all the research for me, made sure all the components were compatible and had the computer built tested and ready for me in just days. I highly recommend them for any computer service or special orders. They made sure I could call them anytime if I had questions, etc., very nice, friendly and professional workers there.

    Daniel M. – Yelp Review 10-11-15
  • I’m a office manager of a small business and we were seeking a place that would come out and set us up with Outlook and basic computer areas. Ron, the owner, is very knowledgeable and patient with the amount of questions we had. We were able to have a next day appointment, which was great. Barry, name of the guy that came out, was awesome. He answered all of all questions perfectly and was also patient with us and our questions. I’d recommend Friendly Computers for any small business computer needs.

    Crystal S. – Mastercraft Woodworks, Inc. – Yelp Review 9/28/15
  • The service was fast! Rob was our tech, he was friendly, professional, and very knowledgeable! All around great place!

    Sabrina Tucker – from G+ Review – 9/23/15
  • Friendly Computers is an outstanding company! I will defiantly recommend them! Rob arrived at my location within the hour of my call. He went above and beyond to resolve all the issues we were having, answered all my questions and truly was a pleasure to work with!

    Polly Parker – From G+ Review 9/23/15
  • Extremely pleased with Friendly Computers.Their staff is fantastic in both service and caring.

    Leeland Brock, Bay Area Pools and Spa 9/18/15
  • Two weeks ago,had a Technician from Friendly Computer service at my house. The work he did for me and my husbands computer was more than satisfactory and if we ever are in need of a agent,Techician from your business,we would be very pleased to deal with Mr.Keith Helpenstell again.he was a very polite,and friendly agent,and we were more than satisfied with his work. Thank you. Mrs Helga Vargas
    This was the second time we used your Company’s service.

    Helga Vargas 9/16/15
  • We have used Friendly Computers many times for our small medical office. They have done an outstanding job each and every time! They are prompt, professional and correct whatever is wrong. We will continue to use them!

    Dr Charles Schuhmacher 9/16/15
  • Keith did a great job when he was here recently. he took the time to both get ride of the stubborn malware (not picked up by either Malwarebytes or AVG) but gave me some suggestions to avoid its recurrence.

    Bob Selig
  • We were pleased with the knowledge and capabilities of Keith.
    His instructions and explanations were very helpful.
    If I have any problems in the future, I will call you.
    Thank you for also being courteous and prompt.

    Stephen/Charlene O’Roark
  • Great quick service and Friendly

    Susan
  • Happy to report that Isaac did an outstanding job of handling the issues I had with the computer and answering my many questions.

    Isaac Murphy
  • Came on time, worked and fixed what was required.
    And explained well

    penny skov
  • Very efficient service and accomplished my goal to get my IMAC cleaned up and back up to speed. Good job, Gavin!

    Masden Davis
  • Isaac was here for six hours today fixing virus, malware and other issues. He was patient, persistent and courteous. Great job, Thanks.

    Bob Selig
  • Gavin came to my rescue today as the computer was not up to par and he left 5:59PM. It was along day and I applaud his efforts. I leave him to conduct the issues with the other personnel that was present earlier.

    Roberta Toppin
  • Issac was very helpful and professional and set our minds at ease with our problem. Also showed us how to download pictures easier from our camera. Was truly an all-round knowledgable guy.

    issac
  • Isaac was here to fix printers not print error from reconfiguring yesterday, Prompt and timely and fixed quickly. Thanks,

    Bob Selig
  • Will was very helpfull and anserew all my questions.

    Sandra Medeiros
  • Isaac presented himself in a very professional manner. He approached the tasks in a workman-like manner. He achieved the desired results within a reasonable time frame.
    We will use your service in the future as the need arises.

    Isaac
  • Isaac fixed my problem and then took some time with me to answer some questions I had about how to use my computer.
    He helped me a lot.
    Thanks Isaac
    Brenda Robinette

    Brenda Robinette
  • i am very pleased with the job Gavin
    Duvall did. My p.c. seems to be working a lot better
    thank you very much

    Patrick Kearns
  • The best tech we ever had. He is wonderful and a genius. You need to keep him even if you need to pay him more money.

    Paul Lowe
  • Issac came to our house and spent the good part of a day taking care of every issue I could possibly think of. He is probably the fifth or sixth person we have had at our house over the years and this is the ONLY TIME our wifi has worked perfectly and up to our needs. He was smart, friendly and did a great job.

    Shana O.
  • Isaac came to help with my computer problem this morning. He did a great job. Quick, professionally and politely.
    I would be happy to have him again if I have further problems.

    Richard Croxton
  • Will from Friendly Computers came to look at a virus that had infected my laptop. He was very professional, nice, and seemed to know exactly what he was doing. He was able to get rid of the problem in a timely manner with little hassle. I would recommend him and this company to anyone looking for a computer repairman.

    Erin S
  • I've been having computer issues and finally got tired and called you guys. My service tech was Will he hooked us up and now I can get online & don't have to buy a new computer. Thanks so much Will, job well done!!!

    Paz Austin
  • Isaac came to our house and was professional, on time and did a great job networking our home. Our wireless has never worked better. I will definitely call him again when I need assistance.

    Claudia
  • Will fixed network issues on home network.Thank you.

    Patti Kessmann
  • Will was very efficient and seems to have fixed all our problems and found virus' that we did not know we had. He was also nice.

    LYNDA MORRIS
  • Very satisfied with Will

    William L. West, III
  • Excellent Service from your technician Gavin, who is very professional, knowledgeable and fixed my computer promptly.
    Thank You Gavin & Friendly Computers!!

    Jeff Fields
  • Isaac came today to fix our computer which, by the way, had over 2000 viruses…

    He worked quickly and efficiently. I was very impressed with his courteous and professional behavior.

    So excited to have our computer working again. Thanks Friendly Computers!

    Maureen Schneider
  • HELLO- THANK YOU FOR SENDING WIL OUT TO HELP ME TRANSFER MY PHOTOS. HE WAS A VERY PLEASANT AND HELPFUL YOUNG MAN. HE TOOK CARE OF THE TASK WITH SPEED AND PROFESSIONALISM.

    TRACEY BATTS
  • Will was my service technician. He was very professional and helpful. I appreciated his service. Thanks.

    james cannon
  • Isaac was courteous, prompt and efficient. I will always come back to friendly computers.

    james blackubrn
  • Great service! Meet all of our needs to get back on track to work and have a productive day. Asked if he could help with any other problem.

    Cristal Pineda
  • Isaac was very fast and did everything I asked. He was very personable and friendly even when my little kids were under his feet 🙂

    Dawn Martin
  • Will did a great job. Excellent employee for you.

    Margaret
  • tech was very good, explained things about the system Very helpful and efficient. Will use again when we have problems with computer.

    James Powell
  • Isaac Murphy was prompt. He diagnosed the software problems. I was up & running in lees than an hour.

    Jay Muscovalley
  • I am very pleased with my computer clean up.Isaac made it a pleasant experience .I plan on using your services in the future.

    David Smith
  • Gavin was, as he has always been, Polite expedient and helpful. We appreciate the ease with which we are able to work with him!

    Dan Keller
  • Friendly Computers did a great job for me. I will use them again. Thanks

    Byron F.
  • Tech Rob Wallen was very thorough and knowledgable. The time the computer repairs took was less than I expected it could be. I would recommend Friendly and this tech for your future needs.

    Don
  • My name is Mary, Rob Whalen from Friendly Computers came out to remove a trojan virus off of my computer. The service was fast, efficient and informative. I would definitely recommend to friends and family. I have used them several times.

    Mary
  • My name is Doris, Friendly Computers came out to remove a virus from my machine. Rob had friendly service, I would definitely recommend.

    T#34
  • Friendly Computers lives up to its name. Rob Whalen, the tech that worked on my home and now office (business) computers is a very knowledgeable Tech with great personal service qualities. I m impressed with their service and prices and would not hesitate to recommend him and Friendly Computers to anyone seeking assistance with their PC or laptop.

    Andy R.
  • John Thomassen from Friendly Computers is awesome! He responds very quickly whenever we have a problem and doesn’t leave until the issue is resolved and everything is running smoothly. I know when I call Friendly and ask for John, I’ll have my issues resolved in no time! Keep up the great work!

    Courtney
  • Brandon did an awesome job. Very nice fella, thanks.

    Jane
  • I had the pleasure of call Friendly computers today. As a small business owner I rely on my PC and Rob came out and quickly identified my video card issue. Great Job Rob and many thanks for keeping me running.

    Jeff
  • My name Mary Ellen, I have used Friendly Computers for several years and am always pleased. Rob did a good job today for me in diagnosing my Scanner/ Fax issues. He explained my options well regarding my printer problems. Thank you very much.

    Mary Ellen
  • Rob from Friendly Computers was Top Notch. He came to install my new Verizon modem and removed viruses. I will continue using Friendly Computers.

    Anonymous
  • Rob arrived early, professional appearance and commentary. Gave me a lot of opportunity to explain what the problem was. Explained what I was doing and the impact that it had on my machine. Fixed the issue to my satisfaction in a timely manner. Modest price. Have used Friendly Computers in the past and will continue to use them.

    Anonymous
  • Hello my name is Nancy. We called Rob from friendly computers to solve a Verizon Email issue that left the actual Verizon Tech that was out previously clueless. The issue was solved quickly. We will continue to use Friendly Computers.

    Nancy
  • My name is Margie, Rob was out assist me with Yahoo mail and network printer. Fast service, great tech, and I will be using Friendly Computer again. Absolutely Wonderful! Very pleased!

    Margie
  • As a technologically challenged person, I find Friendly Computers to be one of my best friends. they respond to my requests in a timely and professional manner. One phone call this morning followed by a visit by Rob a few hours later resulted in a highly satisfactory resolution of my issue. Thanks!

    Donna
  • Thank you for the awesome computer service! Nick Covanes told me to bring my computer to you when I told him I was having trouble with it. You guys were very quick and friendly which I was nervous about since I needed it back for work. I am very happy with the your work and professional skills and will make sure to tell anyone I know to come to you!

    Amy C.
  • I am a long time customer and have had many techs solve my problems. This week Sid came to the house. He was courteous, professional, and above all competent. I will request Sid from now on. Don’t lose him.

    George
  • Took in a recently purchased PC for some work. Impressed with the professionalism and courteous service.

    Their estimates were explained clearly & accurate, with no ‘hidden’ fees, and the work was completed as promised.

    Would certainly recommend their services.

    John B.
  • We have a small business and our main computer crashed and we were unable to do scheduling etc. We called Friendly computers and they sent Dustin out immediately. He diagnosed the problem, saved all of our information and got us up and running. Dustin did a great job. We would call them again with any computer/technical issue.

    Malinda G.
  • Josh was very thorough and solved the problem quickly. He recovered several files that I had spent hours on and thus saved me tons of time that would have been a total loss. He advised me on how to maintain my computer and set things up so that startup is faster. I am very happy!

    Sharon P.
  • Dustin from Friendly Computers was soooo efficient and thorough! He arrrived on time and got 3 computers overhauled and running fast and efficient in a very short time. I would highly recommend Friendly Compters and will to all of my friends and colleagues. Thanks dustin!!

    Terrie P.
  • “Friendly Computers networked my entire house and I am able to go to any room in the house and outside with my laptop and access the internet anywhere.”

    Raymond N.
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