When you need services for your small business or for your home PC, laptop or MAC, how do you select your service provider? We have been in the same location for 7 years and repaired over 25,000 computers for small businesses and homes during that period. When you request our assistance with your problem, we have seen it before – many times. Is starting with an established company employing Technicians who are the best qualified available with ability to draw on 7 years’ experience a good idea? If your objective is getting it fixed “right” the first time and having your repairs backed with a satisfaction guaranteed policy, we are the best choice.
We do have unhappy customers. I can remember about half a dozen out of the 25,000 but there are people who cannot be satisfied no matter how hard you try. Our staff is instructed not to allow a customer to leave our facility unhappy but if you aren’t happy and have exhausted the normal steps to problem resolution you can contact me directly at firstname.lastname@example.org which is my private email address. You will receive a reply. If you don’t, just contact our Manager Gavin and ask for “Ron’s cell phone number”. If you are a salesman, you won’t get my number but after Gavin confirms that you are a customer you will receive the information. Our customers are important to us and if you are unhappy I want to know why so I can resolve your problem and correct the situation that allowed it to develop.
If you want the cheapest repairs available anywhere, Craigs List or a similar posting site is probably your best choice. Most individuals offering services there are not bonded and insured for $2MM as are we, they don’t have a physical location and Technicians don’t wear company uniforms or drive company cars. I saw one posting offering installation of Windows 7 Pro for less than $100 including software and labor. Since we pay over $100 just for the software wholesale, I believe that the only way service could be provided as indicated is using illegal software. Even if the person offering services uses Genuine Microsoft Products, you have no way of knowing about their qualifications. Do you want to trust your computer and the confidential information stored there to a person who’s only definite qualifications as a Technician is the fact that they own the Phillips screwdriver required to remove the side panel? If you want the cheapest services available, we are probably not your best choice. If you want your equipment repaired right the first time by qualified Technicians with a guarantee of satisfaction, why don’t you give us a try. You will be glad you did.
Owner Friendly Computers